Where can I reach out for questions / concerns?
All customer concerns can be sent to firstname.lastname@example.org for a response within 1-3 business days.
When will my items ship?
- Pre-Orders: These items are expected to shipped an estimated 4-8 weeks after pre-orders close. Once pre-orders close, we immediately place the order for production / manufacturing. We will notify via email once these items have been produced and shipped! PLEASE NOTE: Due to COVID-19, shipping times may be take longer than estimated.
- Limited Quantities / In-Stocks: All limited quantity or 'in-stock' items will remain available for purchase until all sizes have been sold out. Certain items may be restocked due to demand. Orders will be shipped in 3-7 business days when in stock.
Washing / drying instructions?
All shirts, hoodies, etc are recommended for washing on cold, and hang-drying only. We typically use high quality, soft garments made with 100% cotton, machine drying may result in shrinking & fading.
Will my items ship separately or together?
If your order contains multiple items (consisting of pre-orders, in-stocks, or delayed items) - your order will ship once all items are in stock. If you wish to have your items to arrive on time, please make a separate order for any pre-order or delayed items or feel free to contact us at email@example.com for any questions!
Can I change or add to my order?
Yes, provided it has not shipped, we can change or add to your order! For any questions or concerns about an existing order, please contact us directly via email at firstname.lastname@example.org.
Can I cancel my order?
Pre-orders, or items that have not shipped yet require a 15% restock / cancellation fee, due to additional fees and charges issued via payment provider. Please reach out to us at email@example.com for any questions related to cancellation.
Can I return my items?
Due to the limited nature of our products, we are unable to provide returns / exchanges on any limited edition or pre-order items - all sales are final. If your shipment is lost, damaged, or if you have any issues or concerns regarding your order, please contact us directly via email at firstname.lastname@example.org.